t Woolda, we are dedicated to ensuring a smooth and efficient delivery process for your handmade products. Our Delivery Policy, based on Art. 7 of our Allgemeine Geschäftsbedingungenumreißt die wichtigsten Aspekte unserer Lieferverfahren, um Ihnen ein transparentes und zuverlässiges Einkaufserlebnis zu bieten.

Manufacturing Period:  Please note that our products, proudly handcrafted, have a unique manufacturing period. The time required for manufacturing varies from 2 to 7 working days. This timeline depends on factors such as the volume of current orders and the complexity of the specific product. Typically, smaller items can be produced in approximately 2-3 working days, while more intricate products may take between 4-7 working days.

Delivery Address: We deliver your order to the address specified during the order placement process. The delivery address is typically the billing address provided on our E-Commerce Platform at www.woolda.com. However, should you wish to have the order delivered to a different address, please select the “Shipping to a different address” option and provide accurate details for the alternative delivery address.

Delivery Timeframe: In most cases, our standard delivery timeframe is between 5 to 7 working days. Our commitment is to ensure prompt delivery within a maximum of 15 working days. Should circumstances necessitate a longer delivery period exceeding 15 working days, we will promptly inform you and offer the option to cancel your order. All communication regarding such matters will be conducted via the email address provided during the order placement.

Free Delivery: To show our appreciation for your patronage, we offer complimentary delivery for orders exceeding 100 euros.

Shipping Costs: For orders totaling 100 euros or less, shipping costs are clearly displayed as a separate line item in your order details. You will have full visibility of these costs before finalizing your purchase by clicking the “Place order” button.

Unsuccessful Deliveries: In cases where delivery is unsuccessful due to factors such as an incomplete or incorrect address, invalid phone number, inability to deliver the shipment, unclaimed delivery, or refusal of the shipment, the order will be deemed cancelled at your request.

Countries: The e-shop regularly ships to Germany, Austria, Netherlands, Greece, Belgium, Hungary, Poland, Czech Republic, Slovenia, Slovakia, Croatia, Bulgaria, Lithuania, Latvia, Estonia, Romania. The e-shop could ship to other countries in EU by request on hello@woolda.com, but delivery time and other conditions may be different and will be arranged individually by e-mail communication.

We are committed to making your shopping experience as enjoyable as possible and ensuring your handmade products reach you in a timely and efficient manner. Should you have any questions or require assistance, our customer support team is ready to assist you.

Please note that this policy is subject to change, and the most current version will always be available on our website. Thank you for choosing Woolda.

We would like to draw your attention to the fact that our Delivery Policy is derived entirely from the guidelines provided in Art. 7 (Delivery terms and term for the manufacture of the products) of our Terms of Use for this online shop.

For more comprehensive information regarding the procedures and conditions for delivery, we kindly invite you to review the detailed guidelines outlined in Art. 7 of our Allgemeine Geschäftsbedingungen. These sections provide specific insights into delivery terms and term for the manufacture of the products, ensuring a clear understanding of our policies.

Art. 7 Lieferbedingungen und Herstellungszeitraum der Produkte

1. Die auf der E-Commerce-Plattform mit der Domain "www.woolda.com" angebotenen Produkte sind handgefertigt und haben eine bestimmte Herstellungszeit. Die Herstellungszeit der Produkte beträgt 2 bis 7 Werktage und hängt von der Anzahl der aktuellen Bestellungen und der Komplexität des jeweiligen Produktes ab. In der Regel dauert die Herstellung kleinerer Artikel ca. 2-3 Werktage, während komplexere Artikel in ca. 4-7 Werktagen hergestellt werden.
2. Die Lieferung der Waren durch den Verkäufer erfolgt an die vom Nutzer bei der Bestellung angegebene Adresse. Die Rechnungsadresse (Rechnungsdetails), an die die Waren geliefert werden, muss auf der E-Commerce-Plattform mit der Domain "www.woolda.com" angegeben werden. woolda.com. Die Bestellung wird an diese Adresse (Rechnungsadresse) geliefert, es sei denn, der Benutzer hat das Kästchen "An eine andere Adresse senden" angekreuzt und die Angaben zu dieser anderen Adresse korrekt und fehlerfrei eingegeben.
3. The Seller agrees to make delivery as soon as possible and in no more than 15 working days after manufacture of the goods. The usual delivery time is within 5 to 7 working days after manufacture of the goods. If it is necessary to make delivery within a period longer than 15 working days, the Seller is obliged to notify the User of this and provide an option for cancellation of the order. Communication must be made via the email address provided by the User when placing the order.
4. Der Online-Shop bietet kostenfreie Lieferung für Bestellungen über 100 Euro an.
5. Die Versandkosten für Bestellungen über 100 Euro und für Bestellungen unter 100 Euro werden in einer separaten Zeile in den Bestelldetails angegeben und sind für den Benutzer sichtbar, bevor er die Bestellung durch Klicken auf die Schaltfläche "Bestellung aufgeben" abschließt.
6. Wenn das Produkt nicht geliefert werden kann aufgrund einer unvollständigen oder falschen Adresse oder Telefonnummer, Unmöglichkeit der Lieferung, Nichtabholung oder Annahmeverweigerung, gilt die Bestellung auf Wunsch des Nutzers als storniert.
7. The e-shop regularly ships to Germany, Austria, Netherlands, Greece, Belgium, Hungary, Poland, Czech Republic, Slovenia, Slovakia, Croatia, Bulgaria, Lithuania, Latvia, Estonia, Romania. The e-shop could ship to other countries in EU by request on hello@woolda.com, but delivery time and other conditions may be different and will be arranged individually by e-mail communication.