Terms and Conditions

Welcome to woolda.com!

Art. 1 Subject

These Terms and Conditions outline the rules and regulations between Integras Ltd., hereinafter referred to as the Seller, and the customers and users, hereinafter referred to as Users, of the e-commerce platform (e-shop) with the domain “www.woolda.com”.

Art. 2 Definitions

Е-shop (website; online shop; online store) refers to an e-commerce platform with the domain “www.woolda.com”, accessible through the domain and its subdomains and related registrations in other networks, which serves as a virtual platform for offering goods for sale, providing information about the goods for sale and for ordering and concluding a contract for distance purchase of a specific good between the Seller and the User.
“Seller” is Integras Ltd. The Seller is the owner of the e-commerce platform with the domain “www.woolda.com”, with which the User concludes a contract for the distance purchase of a specific product in the e-shop. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to the Seller.
“User” is any able-bodied person or legal entity who has agreed to these Terms and Conditions in connection with the purchase of the goods offered in the e-shop and has concluded a distance purchase contract through the e-commerce platform. “User” is also any person who uses information resources and the content of the e-shop “www.woolda.com”. “You” and “Your” refers to the User.
“Information resources and the content of the e-shop” are all the information available on the e-commerce platform with the domain “www.woolda.com”, all messages and information sent by the User or the Seller by electronic means and/or any other available means of communication.
“Order” is the purchase made by the User in the e-shop of one or more products. When placing an order, a Distance purchase contract is concluded between the Seller and the User.
“Distance purchase contract” or “Contract of distance purchase” is the contract for the purchase of goods (an integral part of which are these Terms and Conditions) concluded remotely through this e-shop between the Seller and a User when the User places an order.
“Day” in these Terms and Conditions means a calendar day unless it is expressly stated in the context that it is a working day.
“Goods” refers to products offered for sale through the e-shop.

Art. 3: General Provisions

By accessing this e-shop the Seller assumes you accept these Terms and conditions. Do not continue to use woolda.com if you do not agree to take all of the terms and conditions stated on this page.
These General Terms and Conditions govern the relationship between the Seller, on the one hand, and the Users, on the other hand, and are an integral part of the Distance purchase contracts that arise when purchasing goods and using services and information resources from the online store “www.woolda.com”.
Any use of the e-shop “www.woolda.com” or related domains, accounts, etc. in different platforms means that the User has read the Terms and Conditions and agrees to comply with them, as they are binding on him.
The Seller has the right to amend these Terms and Conditions at any time at its sole discretion or in the event of a change in regulations. The Seller has the obligation to notify all registered Users of this change via the emails they provided upon registration.
The Seller and owner of the e-commerce platform with the domain “www.woolda.com” is Integras Ltd., Reg. No 203795292, email: hello@woolda.com, address: Sofia, 21 Vasil Kunchev str.
The e-shop “www.woolda.com” offers handmade products, therefore it is possible to deviate from the stated dimensions of the products up to 5%, which is considered normal and acceptable and is not qualified as a manufacturing defect or different specification of the goods from what was originally ordered.
All product images are intended to provide the customer with an idea of the features and appearance of the product, but may not be fully comprehensive or an accurate representation of the product. Therefore, there may be some (although not significant) discrepancies between the images on the product pages and the products that customers receive. The Seller will not be liable for any such discrepancies.
Communication between the Seller and the Buyer shall be by email. The User may contact the Seller at any time at the e-mail addresses indicated on the e-shop in the “Contact” section or in Live Chat (from 09:00 to 21:00 in English).

Art. 4 User registration and login conditions

Registration of users in the e-shop “www.woolda.com” is voluntary. The User can place orders without having an active registration as a User of the e-shop.
Users are obliged to make their registration in person and fill in correct and up-to-date data.
The Seller shall notify the User of the completed registration by sending a link to create a password to the email address provided by the User.

Art. 5 Order conditions. Distance purchase contract.

The presentation of the products on the e-commerce platform with the domain “www.woolda.com” does not constitute a legally binding offer, but only an invitation to order.
The user can place orders through the e-shop 24 hours a day, 7 days a week. Each selected good is added to the shopping cart, after which the User fills in the billing address, shipping address, selects the payment method and fills in the necessary information to make the payment, agrees to the statement “I have read and agree to the website terms and conditions” and presses the “Place order” button.
When the User clicks on the “Place order” button, he places a binding order for the goods listed on the order page (Your order) and the distance purchase contract is deemed to be concluded.
When placing the order, the User is obliged to pay the final price, which is the total sum of the prices of all the ordered goods and the included shipping cost (if any), which is indicated separately.
After finalizing the order and in case the goods are available as an item and quantity requested, the e-shop system sends an email confirming receipt of the order.
In case of lack of availability of the ordered goods, incorrect or incomplete data provided by the User or lack of payment by the User, the Seller has the right to cancel or delay the execution of the order. In this case, the Seller is obliged to contact the User at the email address provided by the User. If they do not agree on a follow-up within 10 working days, the Seller shall be obliged to return to the User any payments received from the User in relation to this order and the order shall be deemed cancelled.
The Seller has the right to contact the User if further information is required in connection with the order placed.

Art. 6 Pricing and payment method

All prices quoted are in Euros, they are final Prices, include all applicable taxes and are not subject to change from the time of ordering until the time of payment.
The e-commerce platform with the domain “www.woolda.com” allows the following payment methods:
– Credit/debit Card (Stripe)
– Paypal
Any additional bank charges, commissions, exchange rate differences, or other supplementary payments incurred by the User in connection with the payment of the order shall be the responsibility of the User.

Art. 7 Delivery terms and term for the manufacture of the products

The products offered on the e-commerce platform with the domain “www.woolda.com” are handmade and have a certain manufacturing period. The manufacturing time of the products is from 2 to 7 working days and depends on the number of current orders and the complexity of the specific product. Typically, smaller items take about 2-3 working days to produce, while more complex items are manufactured in about 4-7 working days.
The delivery of the goods by the Seller is carried out to the address that the User has indicated in the process of placing his order. The Billing address to which the Goods are delivered shall be filled in on the E-Commerce Platform with the domain woolda.com. The order will be delivered to this address (the Billing address) unless the User ticks “Shipping to a different address” and fills in the details of this different address accurately and correctly.
The Seller agrees to make delivery as soon as possible and in no more than 15 working days after manufacture of the goods. The usual delivery time is within 5 to 7 working days after manufacture of the goods. If it is necessary to make delivery within a period longer than 15 working days, the Seller is obliged to notify the User of this and provide an option for cancellation of the order. Communication must be made via the email address provided by the User when placing the order.
The e-shop offers free delivery for orders over 100 euro.
The shipping cost for orders of 100 euros and under 100 euros is indicated in a separate line in the order details and is visible to the Users before completing their order by clicking on the “Place order” button.
If the product is not delivered due to an incomplete or incorrect address or phone number, inability to deliver the shipment, unclaimed or refused shipment, the order is considered cancelled at the User’s request.
The e-shop regularly ships to Germany, Austria, Netherlands, Greece, Belgium, Hungary, Poland, Czech Republic, Slovenia, Slovakia, Croatia, Bulgaria, Lithuania, Latvia, Estonia, Romania. The e-shop could ship to other countries in EU by request on hello@woolda.com, but delivery time and other conditions may be different and will be arranged individually by e-mail communication.

Art. 8 Right of withdrawal

If a User who is not a legal entity wishes to return an item, he/she may do so without giving a reason within 14 days following the date of delivery in accordance with the right of withdrawal. For this purpose, he/she must fill in a Return Form, which is available on the e-commerce platform with the domain “www.woolda.com”, specifically at https://woolda.com/return-form/. Within 3 days, the User will receive to the email (which is filled in the Return Form), the necessary information to return the goods.
The User is obliged to return the goods within 7 days of receiving the necessary information for the return of the goods by the Seller, accompanied by the original purchase document – invoice/receipt. If the goods are not returned within this 7-day period, the withdrawal from the contract shall not be valid.
The User is obliged to return the goods in a condition that allows their further sale, which means that the goods must not be used, returned in the original packaging with intact integrity, the packaging is not damaged more than necessary to try the product, the good is together with all labels, gifts, care instructions and other accompanying documentation and accessories.
The cost of returning the product from the User to the Seller in case of withdrawal shall be borne entirely by the User.
Upon receipt of the goods and upon verification that the goods are in a condition that allows their further sale (the goods have not been used, returned in the original packaging with intact integrity, the packaging is not damaged more than necessary to try the product, the good is together with all labels, gifts, care instructions and other accompanying documentation and accessories), the Seller shall refund the value of the goods paid by the consumer, no later than 14 days from the date on which he received the goods. In this case, the User shall remain responsible for all costs incurred in returning the goods, including bank commissions and other costs beyond the amount of the value of the products, as well as the additional costs of delivery of the goods where the User has expressly chosen a method of delivery of the goods other than the cheapest type of standard delivery offered by the Seller.
The Seller shall refund the amounts received using the same payment method used by the User to pay for his order unless the User has expressly agreed to the use of another payment method in an email to the Seller and provided that this is at no cost to the User.
The Seller has the right to refuse to accept a withdrawal and to refund the value paid by the User of the returned goods or to charge the User the cost of restoring the goods in a condition that allows their further sale, in the event that the User does not return the goods unused and in a form that allows its further sale (the goods are not used, returned in the original packaging with intact integrity, the packaging is not damaged more than necessary to try the product, the good is together with all labels, gifts, care instructions and other accompanying documentation and accessories).
The consumer’s right of withdrawal is not applicable to:

the supply of goods made to the consumer’s specifications or clearly personalised;
the supply of goods which are liable to deteriorate or expire rapidly;
the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;
the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items;
the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery;
the supply of a newspaper, periodical or magazine with the exception of subscription contracts for the supply of such publications;
contracts for the supply of digital content which is not supplied on a tangible medium if the performance has begun and, if the contract places the consumer under an obligation to pay

The right of withdrawal is not available to Users who are legal entities.
In the event of a dispute, the User may contact the Seller at the contacts indicated in the e-shop at https://woolda.com/contact-us/. In the event of an inability to resolve the dispute between the Seller and the User, the User has the option to use the European Online Dispute Resolution Platform available at ec.europa.eu/odr.

Art. 9 Complaint and warranty

If the goods purchased by the User do not comply with the agreed in the Distance Purchase Contract, he may make a claim. This non-compliance may be expressed in: a manufacturing defect in the goods; missing parts of the goods; receipt of goods that have different specifications than ordered (for example, a different fabric is used, there is more than 5% deviation in the dimensions of the product from the announced, the product has a different design from the announced, etc.); damage to the goods during transportation, etc. A deviation of up to 5% from the announced dimensions shall not be considered a discrepancy.
If the User is a person and is not a legal entity, a claim may be made up to 2 years from the date of delivery and receipt of the goods by the User and up to 2 months from the date of discovery of the defect.
If the User is a legal entity and acts as a trader, a claim may be made up to 1 year from the date of delivery and receipt of the goods by the User and up to 2 months from the establishment of the defect.
If the User is a legal entity according to Section 1 of the German Commercial Code (HGB), it has a duty to inspect the goods and notify the Seller of defects. If this User neglects the duty to disclose information, the goods shall be deemed to have been approved.
Notification of the Seller about defects, regardless of the type of User, shall be made by sending a message to hello@woolda.com from the email address used when ordering the goods, indicating the number and date of the order; the specific product being complained about and the defect or discrepancy found. The Seller has the right to ask the User to provide additional information and evidence. Once it has the necessary information, the Seller shall within 3 days, send the necessary information that is needed by the Consumer to return the goods. The User is obliged to return the goods within 7 days of receiving the information from the Seller, accompanied by the original proof of purchase – invoice/receipt. The shipping cost of return shall be borne by the Seller.
Except in the case of the discovery of a manufacturing defect in the goods and a defect resulting from the transportation of the goods, the goods must be returned in a condition that allows their further sale (the goods must not have been used, must be returned in the original packaging the goods have not been used, returned in the original packaging with intact integrity, the packaging must not be damaged more than necessary to try the product, the good must be together with all labels, gifts, care instructions and other accompanying documentation and accessories).
In the event of a complaint, the User may choose to exchange the specific item for the same item without defects or with the specifications originally ordered; keep the goods and refund part of their value or return the goods for a refund. If the User wishes, it is also possible to replace the product with another product at equal prices. The communication regarding the complaint ends with the Seller sending an e-mail confirmation with the agreed details.
If a claim gives rise to a payment liability to either party, the payment shall be made within 7 days of confirmation received by email. If the Seller has to send goods to the Buyer, this shall be done within 14 days of confirmation received by e-mail.
The Seller has the right to refuse to refund the value paid by the User for returned goods subject to a claim (due to receipt of goods with different specifications than those stated and outside the hypothesis of defective goods) or to charge the User the cost of restoring the goods in a form that allows their further sale, in the event that the Consumer does not return the goods unused and in a form that allows their further sale (the goods must not have been used, must be returned in their original packaging, intact, together with all labels, gifts, care instructions and other accompanying documentation and accessories, the packaging must not be damaged more than necessary to try the product).

Art. 10 Licenses and Intellectual Property

Unless otherwise stated, Integras Ltd. and/or its licensors own the intellectual property rights for all material and all content of the e-shop with domain www.woolda.com (text, graphics, photos, brand, logo and any other information). All intellectual property rights are reserved. Users may access this from www.woolda.com for their personal use subject to restrictions set in these terms and conditions.
Users of the e-shop are prohibited from:

Republish information, materials and content from woolda.com
Store or use information, materials and content from the e-shop with the domain “www.woolda.com”
Sell, rent or sub-license information, materials and content from the e-shop with the domain “www.woolda.com”
Reproduce, duplicate or copy information, materials and content from the e-shop with the domain “www.woolda.com”
Redistribute information, materials and content from e-shop with the domain woolda.com

The prohibition in paragraph 2 applies to all or part of the Content available on the e-shop with the domain “www.woolda.com” in any form without the express written permission of the Seller.
Parts of this e-shop offer an opportunity for Users to post and exchange opinions and information in certain areas of the e-shop. Integras Ltd. does not filter, edit, publish or review Comments prior to their presence on the e-shop. Comments do not reflect the views and opinions of Integras Ltd., its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Integras Ltd. shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this e-shop.
Integras Ltd. reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.
You warrant and represent that:

You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Integras Ltd. a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.
Part of Article 10, Article 11, Article 12 and Article 13 of the Terms and Conditions were created with the help of the Free Terms and Conditions Generator.

Art. 11 Cookies policy

The e-shop with the domain www.woolda.com uses cookies. By e-shop www.woolda.com, Users agreed to use cookies in agreement with the woolda.com Privacy Policy and Cookies Policy.
Cookies are small text files that are loaded into the browser and stored on the User’s end device. They are harmless. Seller uses them, keeps the e-shop user friendly. Some cookies remain stored on the User’s device until the User deletes them. They allow the Seller to recognize the User’s browser the next time they visit the e-shop. Most interactive websites use cookies to let Seller retrieve the User’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.
Some of the cookies are “strictly necessary”, which means that by loading the e-shop in the Customer’s browser, the User has already accepted them because they are necessary for the functionality of the platform and cannot be turned off. Such cookies are ID cookies that remember users’ consent preferences so that their preferences are respected on subsequent visits to this site. It does not collect or store any personal information about the site visitors.
The use of cookies is based on Article 4a of the Electronic Commerce Act and Article 6, para. 1 (f) of the GDPR.
If the User does not agree with the use of cookies, he/she can refuse the storage by setting his browser to inform when a site wants to save cookies on his device, it accordingly accepts them or not. The user should bear in mind that disabling cookies in his browser may limit the functionality of the e-shop for him.

The e-shop with the domain www.woolda.com also uses the following optional cookies:

Functional – help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.
Analytics – used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.
Performance – used to understand and analyse the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Advertisement – used to provide visitors with customized advertisements based on the pages you visited previously and to analyse the effectiveness of the ad campaigns.
Uncategorized

The User can use the option to opt out of using all Optional cookies by clicking the Reject all button or by clicking the Customize button to choose which type of cookies he/she wants to use.
Part of this this Cookie Policy (Article 11 of the Terms and Conditions) was created with Termify.

Art. 12 Hyperlinking to our Content

The following organizations may link to the e-shop without prior written approval:

Government agencies;

Search engines;

News organizations;

Online directory distributors may link to our e-shop in the same manner as they hyperlink to the e-shop of other listed businesses; and

System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our e-shop.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.
We may consider and approve other link requests from the following types of organizations:

commonly-known consumer and/or business information sources;

dot.com community sites;

associations or other groups representing charities;

online directory distributors;

internet portals;

accounting, law and consulting firms; and

educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavourably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Integras Ltd.; and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to hello@woolda.com. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our website as follows:

By use of our corporate name; or

By use of the uniform resource locator being linked to; or

By use of any other description of our website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Integras Ltd.’s logo or other artwork will be allowed for linking absent a trademark license agreement.

Art. 13 Privacy policy

The e-shop with the domain www.woolda.com, owned by Integras Ltd is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by E-shop with domain woolda.com.
The e-shop with domain www.woolda.com is operated by Integras Ltd in accordance with the provisions of the Data Protection Act and related legislation including but not limited to Regulation (EU) 2016/679 (“GDPR”).
The Seller is the administrator of personal data within the meaning of the law and carries out with due care the collection, processing and storage of the personal data of Users, and may use them only in strict compliance with the provisions of the applicable legislation and only for the purposes provided for in the law and these General Terms and Conditions of Use. The Seller shall take measures to protect personal data from theft, loss, misuse, disclosure, unauthorized access, destruction, etc.
This Privacy Policy applies to the E-shop with domain www.woolda.com, and its associated subdomains (collectively, our “Service” or “Woolda service”). By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and these Terms and Conditions. This Privacy Policy is part (Art.13) of Terms and Conditions of woolda.com. Part of this Privacy Policy was created with Termify.
By using the e-shop with the domain www.woolda.com or contacting us directly, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you should not engage with our e-shop, or use our services. Continued use of the e-shop, direct engagement with us, or following the posting of changes to this Privacy Policy that do not significantly affect the use or disclosure of your personal information will mean that you accept those changes.
Definitions:

Cookie: small amount of data generated by a website (e-shop) and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
Seller or Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Integras Ltd, that is responsible for your information under this Privacy Policy.
Country: where Woolda.com or the owners/founders of Woolda.com are based, in this case is Bulgaria
User or Customer: refers to the company, organization or person that use the Woolda Service
Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit e-shop with the domain www.woolda.com and use the services.
IP address: Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.
Personnel: refers to those individuals who are employed by Integras Ltd or are under contract to perform a service on behalf of one of the parties.
Personal Data: any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
Service: refers to the service provided by e-shop with the domain www.woolda.com as described in the relative terms (if available) and on this platform.
Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
E-shop or Website: the e-shop with the domain www.woolda.com, which can be accessed via this URL: woolda.com

The e-shop with domain www.woolda.com will collect End User Data necessary to provide the Woolda services to the Users. The provision of this data is completely voluntary.
We collect the following information from you when you visit e-shop with the domain www.woolda.com, register on our e-shop, place an order, subscribe to our newsletter and promotions, respond to a survey or fill out a form:

first and last name;
telephone number;
billing address;
delivery address;
email address;
the User’s login details – username and password chosen by the User.
Information on website browsing behaviour – information about how you access our digital services, including operating system, IP address, online identifiers and browser details
“cookies”

The personal data collected by the e-shop with the domain www.woolda.com are used for the following purposes: managing the e-shop and the User profile and User identification; managing and processing the orders placed; managing product complaints; issuing invoices for the orders; creating a database on which analyses are based to improve Woolda services and advertising of the products; organizing promotional events; managing User inquiries, etc.
End users may voluntarily provide us with information they have made available on social media websites. If you provide us with any such information, we may collect publicly available information from the social media websites you have indicated. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.
When opening the E-shop with the domain www.woolda.com and the pages in it, the Seller receives information in the form of an information protocol with the following content: the webpage that has referred the User to the E-shop; IP-address; date and duration of access; the User’s request; the amount of data transferred; information about the browser and operating system used by the User; geo-location.
Disclosure of personal data:

Integras Ltd. may disclose certain personal information that is transferred by e-shop Users with contractors and subcontractors of Integras Ltd. that provide products and services to the company related to the activities (site administration companies; computer, domain and e-mail maintenance companies; accounting companies; payment processing companies, marketing agencies, advertisers, contest sponsors, promotional and marketing partners, hosting and maintaining our servers and the website, database storage and management, storage marketing, etc). Personal information will not be shared with third parties for their marketing purposes. We will likely share User’s personal information, and possibly some non-personal information, with these third parties to enable them to perform these services.
The Seller may share portions of the log file data, including IP addresses, for analytics purposes with third parties such as web analytics partners, application developers, and ad networks. If the User’s IP address is shared, it may be used to estimate general location and other technographics such as connection speed, whether he/she have visited the е-shop in a shared location, and type of the device used to visit the е-shop. They may aggregate information about our advertising and what the User see on the е-shop and then provide auditing, research and reporting for the Seller and his advertisers.
The Seller may disclose certain personal information that has been provided by Users to the e-shop with suppliers through whom the orders of Users placed through the e-shop are delivered. In these cases, the Seller has mechanisms in place to ensure that they provide a level of data protection according to the agreed standard for doing so. Your data is also considered confidential to our partners.
It may be necessary – by law, in litigation, in litigation and/or at the request of public and governmental authorities in or outside the country of residence of the User – for the Seller to disclose the personal information of Users. Seller may also disclose User information if it is determined that for national security, law enforcement, or other issues of public importance, such disclosure is necessary or appropriate.
Seller may disclose information about User if Seller determines that such disclosure is reasonably necessary to enforce the Terms and Conditions of the e-shop, or to protect the activities of Seller or Users. In addition, in the event of a reorganization, merger or sale, we may transfer any and all personal information collected to the appropriate third party.
The Seller will collect personal information that Users submit to the E-shop with domain www.woolda.com. The Seller may also receive personal information about Users from third parties as described above.

Any of the information the Seller collect from Users may be used in one of the following ways:

To personalize the User’s experience (better respond to the User’s individual needs)
To improve the e-shop (the Seller continually strive to improve he e-shop offerings based on the information and feedback we receive from Users)
To improve the User’s service (more effectively respond to the User’s service requests and support needs)
To process transactions
To administer a contest, promotion, survey or other on-line shop feature
To send periodic emails
Other activities.

The e-shop with the domain www.woolda.com does not transfer the User’s data to third countries outside the EU as a rule.
When a User posts in forums, chat rooms, or social networking services, the personal information the User shares is visible to other Users and may be read, collected, or used by them. In these cases, the User is responsible for the personal information he/she provides.
All employees of the Seller are obliged to protect the confidentiality of the Users’ information and to comply with the applicable organizational and technical measures for its protection. The access of the Seller’s employees to the Users’ personal data shall be limited to the extent necessary to perform their duties.
The User who has provided data to the Seller through the e-shop may at any time access them; correct, delete and supplement them.
The User, who has provided data to the Seller through the e-shop, has the right at any time: to correct his personal data; to the portability of his personal data; to withdraw his consent to the Seller to process his personal data; to object to the processing of his personal data where there are legitimate grounds for doing so; to refuse the processing of his personal data for the purposes of receiving e-newsletters and other marketing communications, etc.; to obtain information about the use of his personal data; to obtain access to his personal data at any time; to delete his personal data; the right to restrict the processing of his personal data by the Seller for a certain period of time; to lodge a complaint with the Data Protection Commission if he considers that his data protection rights have been violated.
By submitting email address on e-shop with the domain www.woolda.com, the User agree to receive emails from the E-shop. The User can cancel his/her participation in any of these email lists at any time by clicking on the opt-out link or other unsubscribe option that is included in the respective email. The User agrees that the Seller has the right to send electronic communications to the User at any time, including newsletters or offers to purchase goods, as long as the User has registered an order with the e-shop and/or consented to receive newsletters and marketing promotions. If the User wants to opt-out of receiving the e-newsletter and other marketing communications, they can also contact the Seller and request this by emailing hello@woolda.com.
The Seller keeps User’s information only so long as he needs it to provide Woolda service to Users and fulfil the purposes described in this policy. This is also the case for anyone that the seller shares User’s information with and who carries out services on our behalf. When the Seller no longer need to use User’s information and there is no need to keep it to comply with our legal or regulatory obligations, the Seller will either remove it from the systems or depersonalize it so that he can’t identify the User.
Seller does not collect personal information from children under the age of 16. If we learn that we have collected personal information from a child under the age of 16, we will take steps to delete the information as soon as possible. If parents and/or legal representatives of children discover that children under their guardianship have given their information to the E-Shop with the domain woolda.com, they may contact the Seller to have the information deleted as soon as possible.
The User agrees that the Seller has the right to collect, store and process data about the User’s behaviour when using the e-shop.